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Archive for August, 2008

Read This Before Wasting Time on an Organizational Assessment

Thursday, August 28th, 2008

By William Seidman

Organizational assessments are practically a given. Why wouldn’t you want to methodically inventory what works and what doesn’t and, then, what to do about it - planning how to get from “What Is” to “What We Want”?

The fundamental building block of neuroplasticity, the idea that “neurons that fire together wire together” is explored well by UCLA research psychiatrist Dr. Jeffrey Schwartz and science writer and Newsweek Senior Editor Sharon Begley, who suggest that organizational assessments may be counter-productive.

What’s wrong with organizational assessments?

  • Emphasis is placed on what people in the organization are doing wrong
  • Emphasis is placed on what the organization is doing wrong
  • Neural pathways associated with undesirable behaviors and attitudes are reinforced, making them stronger and more difficult to overcome
  • The fixes tend to be incremental rather than inspirational. There is no vision - just another “To Do” list.

What about a different approach - and one that is supported by good research? Focus exclusively on how to do things right. Who cares what people are currently doing? Let’s focus completely and intensely on the desired state. The most desirable pathways are stimulated and visonary change becomes possible.

It works.

The Power of Emotional Connection in Learning

Wednesday, August 27th, 2008

By William Seidman

David Brooks is writing a book on “neuroscience and sociology” and is interested in the science (and mechanics) of learning. I heard him speak at the Aspen Institute - you can hear his talk here.

Some of his points re learning:

  • emotional connection is vitally important
  • genuine caring is the single most important factor
  • most brain function is beneath consciousness and knowledge must penetrate to deep levels to be sustainable

To coach well you must create a strong emotional connection with your coachee. If your coachee knows that you care and that you listen, the chances of success increase hugely. Establishing an authentic relationship - and then, coaching well - is the best way to go.

Emotional connection provides a powerful platform for working together.

Add Value: Create “Best Practices” (Because People Don’t Know What They Don’t Know)

Thursday, August 21st, 2008

By William Seidman

I run into a paradox in my work helping companies define and create “best practices.” People often want to plunge in - try something - without any planning. When I push back they say they will create a best practice once they have worked on it for a while and know the best practices. The biggest problem with this (besides that it’s expensive) is that you don’t know what you don’t know.

What I hear is:

  • “We don’t know much about what we’re going to do.”
  • “We’re worried about the time it will take to do it. But there’s no reason to make a plan!”
  • “When we’re totally screwed up by having tried something without thinking about it in advance, we’ll need time out to think. But we’ll be in a reactive mode then, with no time to think.”

Ouch. What can you do about this problem within your group or organization?

  • Invite people to imagine emergency response services without planning or exercises. Pretty convincing!
  • Make a time and energy commitment to thinking and planning.
  • Ask hard questions and devote time to answering them.

There are usually fewer unknowns in the future than you might have thought, if you can use current expertise to define and create “best practices” going forward.

Transforming Good Managers into Leaders

Friday, August 15th, 2008

 

Bill and the Japanese team

Bill and the Japanese team

By William Seidman

How do we transform an organization’s good managers into real leaders? I’ve done this in East Asia, South America, and the UK. Now I’m in Japan. We’re doing these sessions in Japanese and English with a lot of translation since (unfortunately) I can say only “good morning” and “thank you.”

But teaching leadership turned out to be a real challenge. The concepts underlying great leadership are more abstract than a typical best practice, and their meaning in Japanese culture is different than in US culture.In addition, 80% of the conversation had been in Japanese. The team identified “self-awareness” as one aspect of being a great leader using a Japanese word that does not have an English equivalent. For most of the sessions I was not able to really guide the system.

But the group, having pretty quickly figured out the discovery process, took over and began to manage it themselves. There would be intense discussions in Japanese and then, “Bill, enter this in the system.” The group became self-facilitating, which is very cool and all I could have hoped for.
Worth reading: “Japan: Doing Business in a Unique Culture,” by Kevin Bucknall.

And here’s the Japanese kanji symbol for “self-awareness,” or “jikaku”:

Jikaku - the Kanji symbol for "self-awareness"

Jikaku - the Kanji symbol for "self-awareness"

The Teaching Method Called “Creative Disruption”

Wednesday, August 13th, 2008

By RG

The way the US school system educates our kids is basically flawed. We spend more per child ($9000) than nearly every other country, but our results are comparatively poor. How can this be? An article by Clayton Christensen (he wrote The Innovator’s Dilemma), Michael Horn, and Curtis Johnson last week that suggests that individualized teaching, supported by computer-based learning, might be an answer.

But who makes sure kids really get it? Testing well isn’t everything. We need to be sure that students grasp concepts and principles and can make decisions based on them in the future. Students - whether kids or adults - need a mentor to validate that they are understanding concepts and principles. This is where conventional teaching and training falls down.

True understanding comes from:

  • focusing on great content
  • validation from a mentor that they really “get it”
  • appliying new learning to real situations
  • practicing the new thing until neuro pathways are set.

There needs to be both high tech and high touch for really effective learning.

The Retiring Knowledge Worker Problem and the Loss of Critical Knowledge

Saturday, August 9th, 2008

By William Seidman

Are a lot of your company’s best people approaching retirement? The prospect of losing expertise at a high rate can be more than a little frightening. We get numerous inquiries about this.

Not many organizations take this seriously enough to fund programs or change daily routine sufficiently to prepare for this. Why? I think because it’s seen as a future problem, and not big or bad enough to tackle now. The executives who make the funding and priority decisions don’t want to plan around it - after all, they’ll be retired themselves before it hits, and they don’t want to rock the boat. It’s not a sudden crisis, but rather a slow loss of capability - sometimes so slow as to be barely noticeable.

An alternative way of framing this problem is to state it as a crisis in the protection of critical knowlege. This is what’s lost when great people retire, and what’s so important to preserve. David DeLong has said that “This is a huge problem for the nuclear industry, because it goes without saying that it can’t afford to make a single mistake.”

New Behaviors Take More than 6 Weeks to “Stick”

Sunday, August 3rd, 2008

By RG

Bill Seidman and I were working with IT people inside a large corporation. The told us upfront that IT had a bad reputation in the company and was held in poor regard by the business units. How to solve this?

Background: the IT department’s policy was to implement the company’s proscribed changes and to be available for up to six weeks afterwards, to help. So what could be wrong with this model? We talked about the importance of sustaining new behaviors and how at 6-8 weeks, a person going through a change process will have a crisis in which the new neural pathways are not yet the only pathways, an inner struggle ensues, and -more often than not - they regress to the old habits. It’s for just this reason that IT groups must stick around to help people at the critical juncture. We need them more, not less, after the 6-week mark. Once people are over the hump, the IT people can move on.

 
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