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Archive for May, 2009

Superman and Wonder Woman Need Not Apply: Make Your Organization Easier to Lead

Thursday, May 14th, 2009

By William Seidman

What makes a leader great?  Do organizations unwittingly reinforce stereotypes (gender, age, or other) when they insist on a superhero at the top?

Can organizations excel at what they do without a “charismatic” leader?

I’ve been reading Transformational Leadership  by the late Bernard Bass and organizational psychologist Ronald Riggio, and I’ve had some great conversations recently with Patti Dragland of Strategic Sense  and Lynn Miller from The Center for Creative Leadership.

Patti and Lynn have great ideas and programs on how to be a leader, including expectations for what it takes to be an extraordinary leader — very much the charismatic superhero.

The consensus is that leaders have to create vision, engage people, build teams, inspire, and set by example.

But people can’t be all of these things, even with the best training and coaching. The charismatic, “superhero” model can be as limiting as any stereotype. There are people out there who are smart, creative and inspirational,  but may not fit the superhero mold.

Suppose that we could lower the threshold of leadership by focusing on making the organization more agile and responsive? This is what is meant by “Be the Change,” and it’s a challenging idea that can lead to good organizations becoming great.

Leaders would not have to be superheroes if their organizations were easier to lead.

This what Cerebyte does: it helps organizations to become more agile and responsive so that leaders can be great, whether or not they’re superheroes.

What Does it Take to Outperform Your Peers? Positive Deviance (and Detective Work)

Wednesday, May 13th, 2009

By William Seidman

Recently, I had the good fortune to work again with writer and sales expert (at Portfolio DecisionwareKaren Stevens and ShadeTree Technology’s founder and CEO, Jim Banks. These are two great sales people. They are true positive deviants: they’re unusually successful at what they do, consistently outperform, and think freshly and creatively.

It is amazing to me how complete and conscious their mental models of the sales process are. I was talking with Jim while he showed me features of his technology on his website.  I couldn’t follow him because he was thinking so fast and he was showing me only the surface aspects of his approach. There’s a lot to learn!

I did some Cerebyte-style Wisdom Discovery - a piece-by-piece analysis of what she does and how she does it - with Karen, and she revealed a completely different model of sales: a model based on being a detective. Turns out that detective work greatly enhances results…

Positive deviants are just incredible-they think in such different ways. Getting their mental models is not really the issue; getting others to pay attention to their thinking is the real challenge.

Positive Thinking and The Neuroscience of Attention and Attentiveness

Tuesday, May 12th, 2009

By William Seidman

Last week, the New York Times ran an interesting article on attention, specifically on Winfred Gallagher’s book Rapt: Attention on the Focused Life.  Some conversations I subsequently had got me thinking about attention. One discussion I had was about a teaching technique that spends a lot of time focusing on what people are doing wrong. A reasonable challenge to that theory of learning is, “If you’re focussing on what you’re doing wrong, how will you learn to do it right?” A more complex and complete response has to do with the neuroscience of attention - which magicians/performance artists Penn and Teller know quite a bit about.

Are any of you golfers? Have you ever gone to the tee and said to yourself, “Don’t slice, don’t slice!” What do you immediately do? You slice. It is the same idea for a well-known expression: “Playing the game not to lose.” In sports, and, it turns out, in inherited wealth (check out Lee Brower’s  work), when you play a game defensively, you usually lose.

Why is this? When you spend most of your mental resources on what’s wrong, you are getting better at the wrong thing. Instead, we need to focus on the positive - or, how to do the job right.

New Technologies for Training: Exciting Tools and Possibilities

Tuesday, May 5th, 2009

By William Seidman

This is an exciting time for the development of new technology for training.  During the ISPI conference that I recently attended, some of the most interesting work was on that and an analysis of the future of technology for training versus traditional classroom training. Educators and learning specialists Julia Bulkowski and Erika Grouell from Google gave a presentation on Web 2.0 , highlighting a variety of exciting tools and apps. We learned more about wikis, blogging, Google Moderator, Google Forms and the use of online videos for training.

One participant asked if this was interfering with “work,” at least as we currently define it. The response was that this is a different notion of work, where group collaboration drives the process. All of this was very cool, and it demonstrated that the way in which people work is evolving and will be different in the future.

Dr. Allison Rossett from San Diego State University gave a great presentation on technology, comparing the use of new technologies to classroom training. Her conclusion was that classroom training is going to be largely replaced by other media, including the media described in the Web 2.0 presentation. These media are more able to give users exactly what they need, exactly when they need it. I was encouraged to see that Cerebyte’s persuasive technology  is absolutely consistent with these trends.

 
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