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Archive for the ‘business’ Category

Motivation: Do What You Know is Right, Not Because You’re Afraid of Consequences

Monday, March 8th, 2010

By William Seidman

I am enthusiastic about Daniel Pink’s newest book Drive, and have been discussing it a lot lately, but I had some questions for Pink:

Q. Why don’t more companies adopt and support intrinsic motivation? (Pink calls it “Motivation 3.0″)

Q. Most executives know that it is more powerful than the old carrot-and-stick approaches — “Motivation 2.0.”  So why not rely on it?

I emailed Pink and got a quick response. His thinking is that “folklore” was a critical factor. People have been brought up on Motivation 2.0 - the carrot and the stick — and told it is the way to drive work. Leaders rely on that.

I think it goes even further. I think Motivation 3.0 - intrinsic motivation, which comes from within — requires executives to trust people to do the right thing just because it is the right thing to do, and executives are not really comfortable trusting others.

A move to 3.0 requires of a leap of faith.

Fortunately, recent advances in neuroscience make the leap smaller because this research shows how our brains respond differently to 2.0 than 3.0.

As Pink notes, intrinsic motivation literally stimulates different portions of the brain that are more closely associated with independent work.

This is the same body of research Cerebyte uses to create and sustain people’s motivation to change.

Intrinsic Motivation: Doing Things Because They Matter

Thursday, March 4th, 2010

By William Seidman

I’m excited about Daniel Pink’s book Drive: The Surpising Truth About What Motivates Us.

Pink thinks “there’s a mismatch between what science knows and what business does.”  Intrinsic motivation, according to Pink, is what really motivates people. He calls autonomy, mastery, and purpose THE motivating forces, and the old carrot-and-stick approach “a lazy, dangerous ideology.”

Numerous good studies have shown that people want autonomy at work, and that it’s a better motivator than money. 

Drive is consistent with Cerebyte’s approach. We focus on the knowledge of an organization’s positive deviants. Social good is a powerful motivator for these workers. They’re driven from within and by the pleasure of doing things they care about — and that really matter, both to them and to their organization.

Changing Attitudes and Opening Closed Minds: Leaders Who Need Leadership

Wednesday, February 3rd, 2010

By William Seidman

We’re working on several leadership programs right now, leading an organization through a transformation.

We have built decent best practices that are different from the usual. We’ve been emphasizing “authenticity.”

When we talk about deploying the best practices, though, we get stuck.

After a lot of conversation and thought, we realized that the leaders who most need enhanced leadership capabilities are executives most convinced they are already great leaders. This mindset  is a good part of why they are powerfully resistant to considering their own need to grow and change.

Ironically, the best leaders are those who seek  out —  and are open to –  growth opportunities. They’re easy to work with but don’t need the development.

How do you you engage “leaders” who are so resistant to learning from others?

If Your Company Came with an Instruction Manual You Don’t Need “Strategy to Action in 10 Days”

Saturday, January 23rd, 2010

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By William Seidman

Ever wish your company had come with an instruction manual? Michael McCauley and I have written a book, Advantage Media has published it, and we’re excited. You can buy  “Strategy to Action in 10 Days: Creating High Performance Organizations”  directly from us, in bookstores, or on Amazon. There’s a Kindle edition, too.

Join our Facebook page and come with us as we travel to promote our book.

Ron Nakamoto, CEO of Strategic Financial, has praise:  ”I recommend Strategy to Action in 10 Days to any person interested in creating a high performance organization. It clearly illustrates how to break from the status quo and create a truly sustainable change. It is as much a practical guide as it is a game changer.”                              

We’re as excited about our book as we are about the many people who are using it to create real, lasting, and positive change in their organizations.

How Many Consultants Does It Take To Change a Company?

Tuesday, December 29th, 2009

By William Seidman

One — but only if the organization really wants to change. 

At a recent holiday party I chatted with someone who had been an executive in a family-owned ship repair company — successful for fifty years — which had finally failed.

The business had begun to decline quickly because of changing world market conditions. The owners knew their business was in trouble and brought in high-priced consultants to make recommendations.

Each recommendation was rejected as “not understanding our business.” I asked this person if the owners had really wanted to change. His frank response was,  ”Not really.”  They believed that there was a need to change and their numbers reinforced it. But in their hearts,  they really wanted to stay just the same. The desire to do nothing was stronger than the need to change.

I recently had a discussion with an executive of a high tech company about the difference between going toward something and going away from something.

His observation was that going toward something is much more powerful than leaving something.

The ship repair company’s executives were being told to go away from their comfort zone but not, in their minds, toward something promising or exciting. They didn’t have a vision, or even a picture, of what they were moving toward.

They might have been able to successfully change  had they had framed their thinking as going toward something desirable. Moving away from the old ways wasn’t enough. A positive, motivating vision was missing, and the company — like so many others that couldn’t change – is now gone.

Headquarters versus The Field: Replace “versus” with “Working With” for Great Results

Monday, December 21st, 2009

By William Seidman

I’m working with a company that has both a very strong corporate headquarters culture and a very strong sales and field operations culture.  But these two vitally important parts – headquarters and sales — are often disconnected from one another and, even worse, at odds with what should be shared goals.

Headquarters designs programs that are forward-looking and innovative but, according to the people on the ground, are difficult to deploy.  The result is that the people in sales - in the field - are so focused on daily survival that they tend to produce great short-term financial results, but have neither the time nor the energy to learn new things.

Conflicts between headquarters and sales and operations result in good ideas from headquarters being derided as “fads of the week.” Often the innovative concept is discarded or, if the new idea is tried, immediate revenues may decline.

But when headquarters and the field align around a new idea, the synergy can be powerful.

How to get them to align?  Headquarters needs to be more aware of what’s really going on in the field and adjust programs to fit these conditions.  Headquarters must reduce its constant pressure for immediate numbers. The field has to be given support for learning something new. This takes time and often results in lagging numbers.

Both changes in behavior are difficult for executives to manage because they require everyone to take some risks.

Cooperating for a change can be nerve-wracking for companies since it simultaneously puts immediate revenue and the future at risk. But our experience has shown us that this cooperation ultimately produces great results.

Can Persuasive Technology Be Fun? You Bet!

Tuesday, November 17th, 2009

By Michael McCauley 

“Persuasive technology” is technology specifically designed to change people’s attitudes and/or behaviors. But can persuasive technology be fun, too? This is the question that Volkswagen asked. The results are some of the most creative and interesting uses of persuasive technology I’ve ever seen. Their idea was to see if they could change people’s attitudes and behaviors simply by using technology which made the preferred behavior fun.

On their website thefuntheory.com are several examples. At one subway station they made the stairway into a giant piano, with each step being a single piano key. When people walked up or down the stairs they played a tune. The result was an incredible 66% increase in the use of the stairs over the adjoining escalator!  

In another example, a simple bottle recycling bin was transformed into an arcade game. If you dropped a bottle into the hole that was lit then your “score” (displayed on a large scoreboard) increased. Did this approach change people’s behavior? You bet - during one day, this bottle recycling arcade was used 100 times while a similar recycling bin (without the arcade) just one block away was used only twice!

Urbanspoon has taken a similar approach with their restaurant selection app for the iPhone. This persuasive technology is part Magic 8 Ball and part slot machine. To use it, you simply shake your iPhone and it finds a restaurant close to your present location. It’s a really fun and original way to locate a restaurant.

I believe that these examples are pointing the way to an emerging trend in persuasive technology development. Rather than trying to convince someone to do something, these apps simply make the preferred behavior more fun. It’s nice to think that the solution to many of the world’s challenges might be resolved by simply adding a bit of fun into the mix.

Brains and Brawn: Integrate the Strengths of Headquarters and Your People in the Field for Maximum Power and Effectiveness

Monday, November 16th, 2009

By William Seidman

Often in large companies, the difference in the perspective and cultures of headquarters and the people in the field can be so large as to be startling. I’ve wondered, Are these people in the same company?

But I realize that each has a particular set of strengths along with some blindspots, and it’s only when they are integrated that the company gets the best results from everyone.

Headquarters tends to think more widely and theoretically. They tend to see a bigger picture and a long-term view. This type of thinking is good for an organization.

However, headquarters loses touch with operational reality very quickly. HQ tends not to understand the customer, their needs, or what it takes to sell and service them. It’s hard to make their ideas into operational reality. Too often, and sometimes unfairly, their work is seen as “more crap from headquarters.”

The field, on the other hand, tends to be great at getting something done. Field sales and service can be very effective at running the business, connecting with the customer and generating sales.

But the field’s narrow and short-term perspective — the world in which they live — doesn’t account for longer term issues. Planning and the long view are absent.

The optimum is to have the intellectual strength of HQ and the operational strength of field sales and service. The best way to attain this, we’ve found, is to have a third party facilitate the discussion. The goal is integration of these two powerful halves, resulting in a high-quality and effective new program.

Doing Business in the Big Leagues: Be Smart, Bold, Careful, and Thoughtful

Wednesday, November 11th, 2009

By William Seidman

A recent article by Maureen Farrell in Forbes.com, “Doing Business With The Big Boys,” discusses several ways in which smaller companies, eager to do business in the big leagues, got burned - or at least chastised.  The gist of the warning is:

If you’re signing a contract, you need a lawyer. Then check out that big company thoroughly, proceed with caution, be prepared, get it in writing, make sure you have read and understand ALL the fine print - and then read it again.  I’m profiled and quoted (though Cerebyte is in beautiful Lake Oswego, Oregon - and not the nonexistent location Lake Oswego, Canada!) because it’s happened to us, too. We dealt with a senior manager who, in fact, didn’t have the decision-making authority we’d thought he had. Ouch. But it won’t ever happen to us again, and needn’t happen to you.

 

 

Talent, Ideas, and Patience: So Many Great Ideas Take Time to Pay Off

Tuesday, November 10th, 2009

 By Rick Grbavac

Jim Clifton, CEO and Chairman of Gallup,  comments in The Gallup Management Journal :

“In the world we’re competing in now, solving problems isn’t about spending money. It’s about understanding and managing ideas and talent — and states of mind. That’s where the new leadership breakthroughs will be. Leaders who can quantify states of mind and make decisions about their constituencies based on that information are the ones who will lead the world.”  

This makes perfect sense to me.  But when he goes on to say that companies have maxed all of the benefits of performance improvement ideas, I think he has been sitting in his office a little too much. I think leaders have a tendency to want to talk about the next shiny ball and have trouble staying with good ideas that just take time to fully pay off. 

The idea of tapping into the ideas, beliefs and actions of the 1 in 10,000 is exactly the right idea.  He just left off the part about getting the other 9,999 to embrace those ideas and truly elevate performance.

 
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