Follow Us Twitter Link | Email Us email us | 1.888.745.2520

Archive for the ‘management consulting’ Category

Motivation: Do What You Know is Right, Not Because You’re Afraid of Consequences

Monday, March 8th, 2010

By William Seidman

I am enthusiastic about Daniel Pink’s newest book Drive, and have been discussing it a lot lately, but I had some questions for Pink:

Q. Why don’t more companies adopt and support intrinsic motivation? (Pink calls it “Motivation 3.0″)

Q. Most executives know that it is more powerful than the old carrot-and-stick approaches — “Motivation 2.0.”  So why not rely on it?

I emailed Pink and got a quick response. His thinking is that “folklore” was a critical factor. People have been brought up on Motivation 2.0 - the carrot and the stick — and told it is the way to drive work. Leaders rely on that.

I think it goes even further. I think Motivation 3.0 - intrinsic motivation, which comes from within — requires executives to trust people to do the right thing just because it is the right thing to do, and executives are not really comfortable trusting others.

A move to 3.0 requires of a leap of faith.

Fortunately, recent advances in neuroscience make the leap smaller because this research shows how our brains respond differently to 2.0 than 3.0.

As Pink notes, intrinsic motivation literally stimulates different portions of the brain that are more closely associated with independent work.

This is the same body of research Cerebyte uses to create and sustain people’s motivation to change.

Why Organizational Change Expert Richard Kramer Recommends Our Book

Thursday, February 4th, 2010

By William Seidman

We were glad to learn that Richard Kramer of ORG, Organizational Resource Group, likes our book and was impressed with our research, data, methods, and results.  We’re happy to share his writeup with you:

Strategy to Action in 10 Days-Creating High Performance Organizations

Are you a leader charged with making a significant organizational change? Is there a lot resting on your ability to make changes within your organization in a short period of time that have holding power?  Have you been disappointed with change efforts in the past that haven’t produced desired results?

 Imagine a way of approaching organizational change that starts from understanding how your best performers do what they do and securing that knowledge.

 Traditional efforts often start with new concepts and approaches from experts outside the organization.

 Imagine an approach that requires mid management to have a central role in the change effort. An approach that provides the support and structure to enable them to consistently coach and support staff across an organization, even across a country, in a consistent manner.

 Traditional approaches often leave the mid management out as observers, with minimal ownership of an initiative.

 Imagine a change management approach that has an accountability aspect that allows a leader to know, on one computer screen, how a national deployment is going. 

 Traditional approaches have struggled with timely and meaningful accountability.

 We are pleased to introduce to our friends and clients a new book by William Seidman, Ph.D. and Michael McCauley of Cerebyte called Strategy to Action in 10 Days- Creating High Performance Organizations.  We, at ORG, have worked with William and Michael for several years, working to shape strategies of securing knowledge and using this to improve organizational performance.  In their new book, based on a fascinating combination of science, they discuss an approach to improving an organization’s performance that is truly unique and effective.  If you are looking to stay ahead of the performance curve, I encourage you to add this book to your library. 

– Richard Kramer, Organizational Resource Group

It’s always good to be reviewed well, and we appreciate it.

Richard Kramer

Changing Attitudes and Opening Closed Minds: Leaders Who Need Leadership

Wednesday, February 3rd, 2010

By William Seidman

We’re working on several leadership programs right now, leading an organization through a transformation.

We have built decent best practices that are different from the usual. We’ve been emphasizing “authenticity.”

When we talk about deploying the best practices, though, we get stuck.

After a lot of conversation and thought, we realized that the leaders who most need enhanced leadership capabilities are executives most convinced they are already great leaders. This mindset  is a good part of why they are powerfully resistant to considering their own need to grow and change.

Ironically, the best leaders are those who seek  out —  and are open to –  growth opportunities. They’re easy to work with but don’t need the development.

How do you you engage “leaders” who are so resistant to learning from others?

The Art, Science, and Imperfectability of Organizational Change

Tuesday, February 2nd, 2010

By William Seidman

I’m working with one of our corporate customers to change their culture and business processes.

During ten weeks I’ve worked with 300 managers. The program has made incredible progress but isn’t complete.

I met with some of the key managers; some were disappointed in the progress we (and they) were making.  These managers said although they recognized that the company culture had changed for the better, some people hadn’t fully bought in.

How many people weren’t yet on board? 15 out of 300 — a pretty good ratio (95% success rate)  for any organization!         

Many managers have what I came to describe as an expectation of perfection. In their view, a change can be called successful only if it is total.

We talked about the progress that has been made and the imperfectability of change.

They relaxed and were able to see the good side. In fact, change that lasts is often slow and usually “imperfect,” but progress is definitely possible.

If Your Company Came with an Instruction Manual You Don’t Need “Strategy to Action in 10 Days”

Saturday, January 23rd, 2010

strategysn172534468958_9036

By William Seidman

Ever wish your company had come with an instruction manual? Michael McCauley and I have written a book, Advantage Media has published it, and we’re excited. You can buy  “Strategy to Action in 10 Days: Creating High Performance Organizations”  directly from us, in bookstores, or on Amazon. There’s a Kindle edition, too.

Join our Facebook page and come with us as we travel to promote our book.

Ron Nakamoto, CEO of Strategic Financial, has praise:  ”I recommend Strategy to Action in 10 Days to any person interested in creating a high performance organization. It clearly illustrates how to break from the status quo and create a truly sustainable change. It is as much a practical guide as it is a game changer.”                              

We’re as excited about our book as we are about the many people who are using it to create real, lasting, and positive change in their organizations.

How Many Consultants Does It Take To Change a Company?

Tuesday, December 29th, 2009

By William Seidman

One — but only if the organization really wants to change. 

At a recent holiday party I chatted with someone who had been an executive in a family-owned ship repair company — successful for fifty years — which had finally failed.

The business had begun to decline quickly because of changing world market conditions. The owners knew their business was in trouble and brought in high-priced consultants to make recommendations.

Each recommendation was rejected as “not understanding our business.” I asked this person if the owners had really wanted to change. His frank response was,  ”Not really.”  They believed that there was a need to change and their numbers reinforced it. But in their hearts,  they really wanted to stay just the same. The desire to do nothing was stronger than the need to change.

I recently had a discussion with an executive of a high tech company about the difference between going toward something and going away from something.

His observation was that going toward something is much more powerful than leaving something.

The ship repair company’s executives were being told to go away from their comfort zone but not, in their minds, toward something promising or exciting. They didn’t have a vision, or even a picture, of what they were moving toward.

They might have been able to successfully change  had they had framed their thinking as going toward something desirable. Moving away from the old ways wasn’t enough. A positive, motivating vision was missing, and the company — like so many others that couldn’t change – is now gone.

Headquarters versus The Field: Replace “versus” with “Working With” for Great Results

Monday, December 21st, 2009

By William Seidman

I’m working with a company that has both a very strong corporate headquarters culture and a very strong sales and field operations culture.  But these two vitally important parts – headquarters and sales — are often disconnected from one another and, even worse, at odds with what should be shared goals.

Headquarters designs programs that are forward-looking and innovative but, according to the people on the ground, are difficult to deploy.  The result is that the people in sales - in the field - are so focused on daily survival that they tend to produce great short-term financial results, but have neither the time nor the energy to learn new things.

Conflicts between headquarters and sales and operations result in good ideas from headquarters being derided as “fads of the week.” Often the innovative concept is discarded or, if the new idea is tried, immediate revenues may decline.

But when headquarters and the field align around a new idea, the synergy can be powerful.

How to get them to align?  Headquarters needs to be more aware of what’s really going on in the field and adjust programs to fit these conditions.  Headquarters must reduce its constant pressure for immediate numbers. The field has to be given support for learning something new. This takes time and often results in lagging numbers.

Both changes in behavior are difficult for executives to manage because they require everyone to take some risks.

Cooperating for a change can be nerve-wracking for companies since it simultaneously puts immediate revenue and the future at risk. But our experience has shown us that this cooperation ultimately produces great results.

Brains and Brawn: Integrate the Strengths of Headquarters and Your People in the Field for Maximum Power and Effectiveness

Monday, November 16th, 2009

By William Seidman

Often in large companies, the difference in the perspective and cultures of headquarters and the people in the field can be so large as to be startling. I’ve wondered, Are these people in the same company?

But I realize that each has a particular set of strengths along with some blindspots, and it’s only when they are integrated that the company gets the best results from everyone.

Headquarters tends to think more widely and theoretically. They tend to see a bigger picture and a long-term view. This type of thinking is good for an organization.

However, headquarters loses touch with operational reality very quickly. HQ tends not to understand the customer, their needs, or what it takes to sell and service them. It’s hard to make their ideas into operational reality. Too often, and sometimes unfairly, their work is seen as “more crap from headquarters.”

The field, on the other hand, tends to be great at getting something done. Field sales and service can be very effective at running the business, connecting with the customer and generating sales.

But the field’s narrow and short-term perspective — the world in which they live — doesn’t account for longer term issues. Planning and the long view are absent.

The optimum is to have the intellectual strength of HQ and the operational strength of field sales and service. The best way to attain this, we’ve found, is to have a third party facilitate the discussion. The goal is integration of these two powerful halves, resulting in a high-quality and effective new program.

Talent, Ideas, and Patience: So Many Great Ideas Take Time to Pay Off

Tuesday, November 10th, 2009

 By Rick Grbavac

Jim Clifton, CEO and Chairman of Gallup,  comments in The Gallup Management Journal :

“In the world we’re competing in now, solving problems isn’t about spending money. It’s about understanding and managing ideas and talent — and states of mind. That’s where the new leadership breakthroughs will be. Leaders who can quantify states of mind and make decisions about their constituencies based on that information are the ones who will lead the world.”  

This makes perfect sense to me.  But when he goes on to say that companies have maxed all of the benefits of performance improvement ideas, I think he has been sitting in his office a little too much. I think leaders have a tendency to want to talk about the next shiny ball and have trouble staying with good ideas that just take time to fully pay off. 

The idea of tapping into the ideas, beliefs and actions of the 1 in 10,000 is exactly the right idea.  He just left off the part about getting the other 9,999 to embrace those ideas and truly elevate performance.

Improving Organizational Performance without Training

Monday, October 19th, 2009

By William Seidman

I’m currently working with graduate students at San Diego State University on one of my favorite topics: improving organizational performance.

We’re looking at non-training ways to improve performance.

Now a team in this class is going to study Cerebyte - you can find us on their website, which is a truly interesting place:  “PINOT,” Performance Improvement Non-Training Solutions.

Washington, DC: I’ll present A Scientific Approach to Corporate Cultural Change (That Works-and How!)  to the ISPI Potomac Chapter in Washington, DC,  Nov 10, 2009 at 6:00 pm EST.  Sign up here, and I’ll see you there!

 

 

 
Better Tag Cloud