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Posts Tagged ‘China’

Driving Organizational Change in China and India

Sunday, February 8th, 2009

By William Seidman

One of our partners in the work we do is Edward Ferris, Managing Partner at Charlesmore,  a management consulting and organizational strategic change firm.  One of the biggest challenges in organizational strategy is implementation – and this is where we at Cerebyte have so much to offer.

Edward has been doing a lot of work in India, second only to China in growth in Asia. The global recession that started in the US is less noticeable in these two countries. China has been dialed back, but with four times the population of the US and a growing (rather than shrinking) middle class, we can still consider it strong.

The reality of vast internal markets in these two countries (its citizens actually consume what their countries produce)  means that many businesses in China and India can continue to grow without, in fact, playing globally. This internal growth isn’t going to be perpetual, but for now it’s pretty significant.

We are looking to companies in China and India for some great opportunities for our coaching for positive deviance, organizational change, and best practices - in whatever sector they are in.

Driving Organizational Change in China: Note-taking is a Powerful Tool

Thursday, February 5th, 2009

shenzhen1

vivien-li

By William Seidman

 I recently returned from Shenzhen (above, left), Beijing, and Hong Kong where I worked with Intel customer service teams -  speakers of Mandarin and Cantonese, sometimes one and sometimes both  - with only moderate English language skills. In their high-tech industry they are some of the best – and the work went well. Vivien Li (above, center) contributed hugely to our success.

My teams found that taking notes was a powerful tool.

  • Some of the team members are speakers of  Mandarin, and some speak Cantonese ; the languages are vastly dissimilar.
  • Being able to write down their learnings in real time is powerful.
  • Instead of relying on PowerPoint presentations and spoken English, much of their learning derived from discussions in their native language, stimulated by written “best practices.”
  • They then would record learnings by writing in English. This recording made a big difference in retention, and actually solidifies learning. The act of note-taking, and the reliability of notes was especially important to our work in China – much as it is here in the US.
 
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