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Posts Tagged ‘training’

In-House Training for Success in New Technologies: A ‘Must-Have’

Monday, June 29th, 2009

By Rick Grbavac

A recent survey of the construction industry conducted by a large US accounting, tax, and consulting firm had some interesting results:

  • 60% of the respondents did not have succession plans
  • 30 % participate in joint ventures.
  • 57% don’t have in-house training programs
  • Change orders continue to be the largest factors in litigations
  • 57% have a business plan, 40% have a marketing plan

Nothing here really earth-shattering in these numbers  but what caught my eye was in the area of training, as the article states: “With the need for increased training in safety standards and new technologies, training both in best practices and technology emerges as a ‘must have’ for many construction companies. There appears to be need for more improvement in this area.” 

I’m fairly certain that these numbers are indicative of most businesses today: no succession plans, many must form alliances with other companies to do business, most need more training, specifically around their best practices to keep up with the changes in their environments and business and marketing plans always need tweaking.  And in the construction arena, if they did better planning up front (and used the latest modeling software) they might reduce change order litigation.

Cerebyte takes care of the in-house training and best practices implementations in one step.  Let your local construction company know!

Digital Coaching: Current and Immediate Information

Thursday, January 29th, 2009

By Michael McCauley

The January 2009 issue of Wired Magazine has an interesting article, “How YouTube Changes the Way We Think.” Science and technology writer Clive Thompson (who blogs here) writes that advances in video technology and distribution - think YouTube - have made it possible for people to create short, focused viral videos that appeal to the need for instant information. “How To” books and manuals are often supplanted by up-to-the-minute videos and other instructional technology.

Blogs, online magazines, and wikis provide focused, just-in-time knowledge.

This is real and valuable in the training environment, too. The advent of digital coaching technology (DCT) enables the creation of highly-focused, just-in-time coaching that replaces conventional classroom and e-learning-based training.

The people we coach may no longer have the time or the patience required to sit through a three day (or even three hour!) training session.

Learners want knowlege presented in short bursts that can be immediately applied to their unique environment. By creating a structured coaching environment, DCT enables learners to access, learn, and apply key knowledge with the help of a personal “coach.”

Traditional training is still useful and works well with some learners. There will likely always be a place for it. But the future direction of training seems clear: shorter, more focused “knowledge bursts” in a personalized format. This is what Digital Coaching Technology does best.

Getting Change to Stick: Reinforce Training

Friday, January 16th, 2009

By William Seidman

Professor of Management and Labor Dr. Harry J. Martin has a good article, “Lessons Learned,” in the Wall Street Journal/MIT Sloan Review. His message is cogent and important: “The key to effective training isn’t necessarily what happens in the classroom. It’s what you do afterward.”

The benefits of change are clear: increased productivity, higher morale, cost savings, and improved communication. Enhanced problem-solving is an added plus.

Once the training is ended, though, and work resumes, several vitally important aspects of change must be in play in order for things to not backslide. According to Martin it’s essential to:

  • Put It on Paper - write down the action plan, make an outline or a list.
  • Measure Results - the all-important follow-up. Performance assessment is so important.
  • Get Help from Peers - especially important in settings where management support for the training  is deemed to be weak.
  • Have Supportive Superiors - when a boss assumes the role of coach or mentor, employees are much more likely to apply what they learned in training. The leader sets the bar!
  • Gain Access to Experts - trainees might need additional information. Companies can help, and reinforce change, by helping to provide technical support such as reference materials and access to experts. When good information is shared and promoted, organizations’ training programs gain from it.

Organizational change initiatives cost time and money. It’s great that there are measurable and predictable roads to successful change that “sticks.”

High Employee Turnover? Support - and Retain - Your Employees

Tuesday, October 14th, 2008

By William Seidman

Employee turnover flummoxes good (and not so good) companies. This is an interesting article on the problem, with a number of fixes that might help to retain employees. Healthcare and better scheduling might work to keep some people in a company, but the impact is rarely a sustained one. The primary cause of employee turnover is bad management - a vast area. Unclear expectations, insufficient tools and training, and insufficient support and feedback from the manager are problems that, if you fix them, you fix the problem.

We used our approach in a national fast food chain. It had much higher turnover than retail. We were able to reduce turnover as well as increase revenue for this company.

 
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