First Line Managers: usually invisible, always important

By William Seidman We work with organizations to develop better first line managers:  

• sales team leaders
• managers in public utilities
• production line supervisors 
• consulting engagement leads

 These are all programs in which a manager is responsible for the performance of a group.  How tough is the job of these managers? You decide: They’re the link between corporate strategy and the actual work of implementing that strategy; they need to be both tactical and strategic. When things go well, their workers get a lot of credit.  When there are problems, these supervisors are blamed. The challenge for us is to design programs which enable and support first line managers’ unique position in organizations.]]>