By William Seidman As important as contact centers — also known as call centers — are to the organizations that depend on them, there are often a lot of things wrong with the way they operate. Customers and employees aren’t happy. Great customer service happens when employees AND customers feel listened to and supported. 1to1 Media, a division of the Peppers and Rogers Group, has published our “4 Steps to Transforming Contact Center Performance” — Read it on their site or stay with us and read it in our library.]]>

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