mentoring
Leading through coronavirus disruption
This morning I heard that one of our major customers, with several production facilities in China, announced a complete stoppage of any travel to and from, not just China, but all other countries with significant outbreaks of the coronavirus. And, this afternoon, I heard an analyst saying that organizations are already asking people to work…
Read MoreAre you using the newest science to achieve great performance?
My colleague Rick Grbavac, vice president at Cerebyte, and I were in a meeting recently and were showing the latest enhancements on Sofia, our neuroscience-based cloud and mobile application that captures and organizes your experts’ knowledge at extraordinary speed. One of the people made a comment that Sofia’s use of the text seemed “old” and that…
Read MoreMaximizing Your Unfocused Mind
I just finished reading a great book called “Tinker, Dabble, Doodle, Try” by Dr. Srini Pillay. In full disclosure, Dr. Pillay and his NeuroBusiness Group are a Cerebyte partner. Srini is a Harvard professor of psychology though much of his work with us is in neuroscience and this book is mostly neuroscience. I wanted to…
Read MoreThree Steps to Produce Exceptional Call Service Representatives
The growth in use of artificial intelligence in call centers has caused a great deal of concern for call service representatives (CSRs) since they may fear that their jobs will be eliminated. In order to avoid becoming obsolete, CSRs need to find better ways to connect with callers and add value. One strategy is to…
Read MoreMentoring + Technology Improves Performance During Supply Chain Transformation
Digital transformation efforts are starting – and largely failing – across multiple industries, including logistics and supply chains. To be successful at digital transformation, companies must overcome a talent gap between the old ways and the new methods being driven by the advancing technology. In my experience in working with companies and leading workshops on…
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