When average people get brilliant results

By Rick Grbavac Day 3 of the ISPI (International Society for Performance Improvement)  conference in Orlando. Canadian and “Chief Treasure Hunter” Philip Kirby of Organization Thoughtware International gave the keynote,  titled  “Performance Improvement through Brilliant Process Management is Simple and Hard.” Kirby said, “Brilliant results are far more likely to come from average people managing brilliant processes, than brilliant people managing broken processes.” I’ve always been a “process person” so his comments were great to hear.  Great presentation.]]>