Posts Tagged ‘sofia’
Human vs. Artificial Intelligence/Machine Learning
I frequently get asked: “Does your system use artificial intelligence (AI) or machine learning (ML)? As soon as people hear that our technology gives people the same experience as having a great personal mentor, they jump to the conclusion that it must be a form of AI/ML. AI in particular has received so much publicity…
Read MoreIntroducing the Sofia Mobile NeuroMentor™
We have put the entire, high impact Cerebyte user experience – Purpose, Big Steps, Tips and Actions – on Android phones/tablets and iPhones/iPads. It is like having a personal mentor in each person’s pocket. Any situation that would benefit from having a great mentor – any performance improvement or leadership development situation you can imagine…
Read MoreCerebyte to deliver keynote at L&D Neuro 2020 Digital Summit
As many of you know, Cerebyte has been intensely focused on integrating three aspects of learning into what is now the Sofia NeuroMentor methodology and technology. The Sofia NeuroMentor merges: What a great mentor does to promote learning and growth How recent research on the neuroscience of learning aligns with and supports what a great…
Read MoreThree Steps to Produce Exceptional Call Service Representatives
The growth in use of artificial intelligence in call centers has caused a great deal of concern for call service representatives (CSRs) since they may fear that their jobs will be eliminated. In order to avoid becoming obsolete, CSRs need to find better ways to connect with callers and add value. One strategy is to…
Read MoreRoadmap to Supply Chain Transformation
Change is never easy. If your company is undergoing a digital transformation you’re likely facing the very real problem of developing leaders who can keep the current business going strong while at the same time becoming champions of change. Rarely are leaders and managers good at both, and therefore tend to focus on keeping short-term…
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