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  • ABOUT
    • Contact
    • News
    • Wisdom Blog
  • SOFIA
    • Sofia Mobile
  • CUSTOMER STORIES
    • Case Study: Fixing Poor Performers
    • Case Study: Supply Chain Transformation
    • Case Study: SAP Technology Adoption
    • Case Study: Transformational Leadership
    • Case Study: Executive Succession/On-boarding
    • Case Study: Safety Leadership Program
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    • Case Study: Sales Transition
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customer service

Three Steps to Produce Exceptional Call Service Representatives

By Dr. William Seidman | February 13, 2020

The growth in use of artificial intelligence in call centers has caused a great deal of concern for call service representatives (CSRs) since they may fear that their jobs will be eliminated. In order to avoid becoming obsolete, CSRs need to find better ways to connect with callers and add value. One strategy is to…

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Making good customer service better

By Dr. William Seidman | May 6, 2014

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Everyone is a customer service provider

By Dr. William Seidman | March 20, 2014

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IT: make it a true customer service department

By Dr. William Seidman | April 22, 2013

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How to fix contact centers

By Dr. William Seidman | October 8, 2012

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